Refund policy
REFUND POLICY
If you experience any issues with your order or delivery, please contact us at hello@shirleyssecret.com so we can assist you.
If you're requesting a return, please include the following details in your email:
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Your order number
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A brief explanation of the issue
We accept returns on all products within 30 days of purchase, provided the item is unused, unopened, and in its original packaging.
Unfortunately, we do not accept returns on opened or used products, and exchanges are not offered online.
Shipping costs are non-refundable and must be covered by the customer.
PLEASE RETURN YOUR ORDER TO:
Shirley’s Secret
103A Church Street
Brighton
VIC 3186
Australia
We will notify you by email once your return is received and approved. Refunds will be issued to the original payment method.
Please note: We strongly recommend using a tracked shipping service, as we are not responsible for lost or delayed returns.